Communication is the process of transferring information from one place to another by using our voice; writing using printed or digital media such as books, magazines, websites or emails; visually by using logos, maps, charts or graphs or non-verbally by using body language, gestures and the tone and pitch of voice.
How well we transfer and receive information is an indication of how good our communication skills are.
Developing your communication skills will give you the necessary tools to improve your professional life, social gatherings and everything in between.
The ability to communicate information accurately, clearly and as intended, is a fundamental life skill.
The ability to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate good vocabulary and tailor your language to your audience, listen effectively, present your ideas appropriately, write clearly and concisely and work well in a group. Many of these are essential skills that employers seek.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.
Great listening is so important as it can lead to better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work.
Effective listening skills – they are the building blocks of success.
Listening is Not the Same as Hearing
Hearing refers to the sounds that you hear, whereas listening requires more focus. Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body, its both verbal and non-verbal. Your ability to listen helps you perceive and understand these messages.
Listening is perhaps the most important of all interpersonal skills.
In any profession, there is always a need to relay information to another colleague. Good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.
Course Objective: You will examine the components of good written and verbal communication.
Target Student: Business professionals who are interested in learning effective written and verbal communication techniques.
Prerequisites: There are no prerequisite skills for this course.